phone " madness"

Well, I told you more to follow. The phone I tried to purchase Friday evening I finally got today at 7:45 pm. I don't think I have ever been through so much effort and frustration for anything so unworthy in my life. I spent 5 + hours on the phone 3 of which was on hold(ignore). 4 calls to customer service call center and thanks to Tiffany, Nathan, Lisa, Kimberly, Shannon, and Arnie at us cellular, I now have a new phone. No thanks, and I mean absolutely none, nada, to Maura, madga, Trisha, I hope you are never treated as poorly as you treated me during this process. You give new meaning to the term customer service. There was NONE. Anyway, I am just glad no-one had to die and no animals had to suffer through testing for this to happen. I would tell you all what happened, but I am sooo tired of telling the story, that I just can't do it. So suffice it to say it was a horrible ordeal and it finally got resolved to some level of satisfaction on my part. I guess I should tell you, the other night when I was on hold? Well, the store personnel went home and left me on hold. I was never talked to (unbelievable huh?) over an hour on hold, only to be left on hold to be cut off...

customer service??

What is it with the total lack of customer service these days??you would think in these tough times that people would be a little more eager to please, wouldn't you? I am writing this as I sit on hold with the phone co. on hold for the last 30 minutes, after talking to someone for 20 minutes, after being at the store to get a new phone only to be told I am not eligible to upgrade...What?? what do you mean I can't upgrade..have I not been a loyal and good paying customer for over 15 years? As I sit here waiting for someone "authorized" to speak to me, I wonder how anyone can think it is OK to treat someone like this..although it isn't as tho this is the 911 operator..I am wondering if they think I am going to get tired and just hang up. I may have to if my battery dies. well that's it..I will tell you how it turns out.